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ITIL® 4 Digital Transformation Meets Real Life: How to Get the Best from Your Cloud Services (E)

Track: Partner Session

COVID-19 has accelerated the digital transformation of many organizations, and the adoption of cloud services has frequently become a key strategic focus. Colleges and universities continue to radically improve processes and service offerings by making them cloud-enabled.  The reality of this scenario also manifest within degree and professional programs that reflect students’ need for practical knowledge that is immediately applicable and in high demand.

Despite these trends, organizations and individuals are often not well-supported during the procurement phase of cloud adoption and lack guidance around how to leverage the benefits of the technology.

The ITIL Specialist: Acquiring & Managing Cloud Services extension module uniquely provides vendor-neutral, user-centric guidance on developing an understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

Join Adam as he discusses how ITIL® 4 Specialist: Acquiring and Managing Cloud Services can help you determine:

  • How to analyze available solutions and potential benefits using a vendor-neutral approach
  • How to effectively identify, select and deliver optimized cloud services
  • How to facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework
  • How to adopt a customer-focused end-to-end cloud procurement user journey

Session Speakers

Carlos Cantu

Education Partnership Manager


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